How might we help you?

  • About our products

    About our products

  • When to take your test

    When to take your test

  • Delivery


  • How to take your test

    How to take your test

  • Returning your sample

    Returning your sample

  • Receiving your result

    Receiving your result

  • Cancellations and refunds

    Cancellations and refunds

Promoted articles

  • Do your tests provide a 'Fit to Fly' Certificate?

    To answer your question about 'Fit to Fly’ certificates:   We provide a result certificate, that can be used for trav...

  • Can I use your tests for the purpose of entry into France?

    Our tests are not classed as "self-administered tests" for the purpose of entry to France because the user does not i...

  • What is a video-supervised test?

    In a video supervised test, the testing technician will confirm your identity, and proceed to direct you to take your...

  • Can I use my day 2 lateral flow test as a pre-departure test instead?

    If you have purchased a D2 lateral flow test from us you may be wondering if you can use it as a pre-departure test t...

  • Do you ship to Northern Ireland?

    Our rapid antigen lateral flow tests for outbound travel can be ordered via our partner Co-op Pharmacy for delivery t...

  • When will my PCR test be delivered?

    If you order by 8pm Monday to Friday, or 6pm Saturday and Sunday, your order will be despatched the same day and we s...

  • I cannot connect to my video supervised call?

    If you are having trouble connecting to your video supervised call, please do not proceed to take your test unsupervi...

  • My Video Supervised Test link is not working?

    The hyperlink in a small number of order confirmation emails has been generated incorrectly. The "https" is occurring...

  • What if my video-supervised test appointment is disconnected?

    If your video supervised test appointment is disconnected and your test has not yet been observed by our team, please...

  • Can I change my Video-Supervised Test appointment time?

    There is no need to contact us if you want to change your video supervision appointment time. The time and date you c...

  • How can I get a refund for my Day 2 rapid antigen lateral flow test?

    These tests are stable at room temperature for several months so if you are planning to travel later in the year you ...