How might we help you?

  • About our products

    About our products

  • When to take your test

    When to take your test

  • Delivery

    Delivery

  • How to take your test

    How to take your test

  • Returning your sample

    Returning your sample

  • Receiving your result

    Receiving your result

  • Cancellations and refunds

    Cancellations and refunds

Promoted articles

  • Cruises and Entry Requirements

    Unfortunately, we cannot advise you specifically which test will be approved by your cruise line to board a ship and ...

  • Can I use your certificate QR code with the Verifly App?

    When using the VeriFLY app, we recommend selecting the 'manual input' option to upload your certificate. The app will...

  • Is your Covid Recovery Certificate QR code compatible with third party apps?

    The QR code on your certificate is a C19 Testing specific anti-fraud feature that enables confirmation of key certifi...

  • Do your tests provide a 'Fit to Fly' Certificate?

    To answer your question about 'Fit to Fly’ certificates:   We provide a result certificate, that can be used for trav...

  • Can I use your tests for the purpose of entry into France?

    Our tests are not classed as "self-administered tests" for the purpose of entry to France because the user does not i...

  • Is your test result certificate or QR code compatible with foreign apps?

    The QR code on your result certificate is a C19 Testing specific anti-fraud feature that enables confirmation of the ...

  • Spain entry requirements

    The following is a guide only and entry requirements can change at short notice: If you are traveling to Spain and yo...

  • Can I Add Video Supervision To My Rapid Antigen Test Order?

    If you've previously purchased rapid tests from us, you can purchase video supervision for these tests for £15 per te...

  • What is a video-supervised test?

    In a video supervised test, the testing technician will confirm your identity, and proceed to direct you to take your...

  • Can I use my day 2 lateral flow test as a pre-departure test instead?

    If you have purchased a D2 lateral flow test from us you may be wondering if you can use it as a pre-departure test t...

  • Does your PCR test result certificate meet Japan's entry requirements?

    Yes, our rtPCR test result certificate includes all the fields required by Japan for a result certificate and meets t...

  • Do you ship to Northern Ireland?

    Our rapid antigen lateral flow tests for outbound travel can be ordered via our partner Co-op Pharmacy for delivery t...

  • When will my PCR test be delivered?

    If you order by 8pm Monday to Friday, or 6pm Saturday and Sunday, your order will be despatched the same day and we s...

  • I cannot connect to my video supervised call?

    If you are having trouble connecting to your video supervised call, please do not proceed to take your test unsupervi...

  • My Video Supervised Test link is not working?

    The hyperlink in a small number of order confirmation emails has been generated incorrectly. The "https" is occurring...

  • What if my video-supervised test appointment is disconnected?

    If your video supervised test appointment is disconnected and your test has not yet been observed by our team, please...

  • Can I change my Video-Supervised Test appointment time?

    There is no need to contact us if you want to reschedule your video supervision appointment time. The time and date y...

  • Where can I drop-off my PCR test sample to Salient Bio Laboratory?

    For orders placed after 8.05pm on Wednesday 13th May You can drop off your Salient Bio PCR test sample into the sampl...

  • How can I get a refund for my Day 2 rapid antigen lateral flow test?

    These tests are stable at room temperature for several months so if you are planning to travel later in the year you ...