Can I have a refund for my PCR test?

These tests are stable at room temperature for several months so if you are planning to travel later in the year you may wish to hold onto your testing kit and use it at a later date.

 

If you would prefer to receive a refund, please submit a request to us with the kit ID of the test you wish to cancel and we will refund you in full* if your order was placed within the last 14 days. After 14 days we will refund you less a small deduction of £7 plus £3 per test kit.

Refunds will arrive in your account within 5-10 working days from your request.

 

*We reserve the right to request that goods are returned to us prior to processing the refund. 

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