Can I have a refund for my rapid antigen test?

Can I have a refund for my rapid antigen test?

These are invasive medical tests and once your test kit has been dispatched* we cannot accept returns. You have two options:

  1. The tests are valid for about a year (expiry date on box) so you can keep it to use at a later date.
  2. We can refund you less a fee to cover some of our costs from dispatching the kits to you. The fee is £7 per order plus £3 per kit refunded.

To receive a refund we need you to tell us:

  1. Your order ID - you can find this in your order confirmation email
  2. The unique kit ID number on each kit so we can deactivate it. This ID can be found on the sticker affixed to each kit. It's 8 characters long with a dash in the middle. (Please wait until your kits arrive to provide us with this information)

If you'd like to proceed with a refund please send us the order ID and a list of the kit IDs and we'll be happy to process it for you, it takes 5-10 working days for your refund to be processed.

 

*Kits are dispatched very quickly, multiple times a day.  Once you have received an email to say your kit is being dispatched we can no longer cancel the order.

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