Can I have a refund for my rapid antigen test?
These are invasive medical tests and once your test kit has been dispatched* we cannot accept returns. You have two options:
- The tests are valid for about a year (expiry date on box) so you can keep it to use at a later date.
- We can refund you less a fee to cover some of our costs from dispatching the kits to you. The fee is £7 per order plus £3 per kit refunded.
To receive a refund we need you to tell us:
- Your order ID - you can find this in your order confirmation email
- The unique kit ID number on each kit so we can deactivate it. This ID can be found on the sticker affixed to each kit. It's 8 characters long with a dash in the middle. (Please wait until your kits arrive to provide us with this information)
If you'd like to proceed with a refund please send us the order ID and a list of the kit IDs and we'll be happy to process it for you, it takes 5-10 working days for your refund to be processed.
*Kits are dispatched very quickly, multiple times a day. Once you have received an email to say your kit is being dispatched we can no longer cancel the order.