Can I cancel my order?
You can cancel your order before it is dispatched for a full refund, please submit a request and let us know your order ID as soon as possible so that we can try and cancel your kit before dispatch.
*Rapid antigen kits are dispatched very quickly, multiple times a day. Once you have received an email to say your kit is being dispatched we can no longer cancel the order.
Dispatches for other test types are at 2pm Monday to Friday.