Can I have a refund for my antibody test?
These tests are stable at room temperature for several months so if you think you may with to take the test later in the year you may wish to hold onto your testing kit and use it at a later date. If you would prefer to receive a refund, please send us the kit ID of the test you wish to cancel.
You have up to 14 calendar days from the moment we confirm acceptance of your order by email to cancel your order and receive a full refund*.
After 14 calendar days from acceptance of your order, you may still request to cancel your order and receive a refund. However, there will be a cancellation charge of £13 to cover the cost of kits and dispatch we have incurred. This charge will be deducted from the total amount refunded to you.
*We reserve the right to request that goods are returned to us prior to processing the refund.