What happens if I have an 'inconclusive' test?

What happens if I have an 'inconclusive' test?

Inconclusive tests are rare but do happen for both the rapid antigen tests and for PCR tests.

 

If you have been told you have an inconclusive PCR test result, please get in touch with us straight away so we can discuss your re-testing options, if we can't help you re-test we will provide you with a refund.

 

If you have an inconclusive rapid antigen test we can either offer you a refund or can send you another test if you have time to receive one, please let us know your preference when you contact us.

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