Questions about ID
For registering your rapid antigen test, you are required to have any valid form of photo identification (photo ID), for example: a passport, drivers license or national identify card. A bank card or library card is not acceptable.
There are two types of ID in relation to your C19 Testing product: your kit ID and your order ID.
Your order ID is associated with your payment, receipt and delivery so please quote this when talking to our support team if you are having issues with any of these processes.
Your kit ID is associated with your registration and result. If you are having trouble registering or receiving your result please quote your kit ID to our support team.