Can I request a refund for my Covid Recovery Certificate?
If for any reason we are unable to provide you with your certificate we will process a full refund. Additionally if your airline or authorities refuse to accept the certificate despite you meeting the full requirements of recovery for that country we would provide a refund.
We cannot provide a refund if your certificate does not meet the requirements of the country to which you are travelling based on the information you have provided to us. For example if you do not have proof of the correct type of test or the date of your positive test result does not fall within the countries entry requirements and you have already received your recovery certificate from us.
For this reason we strongly recommend that you check the entry requirements for the country you are travelling to and ensure that your circumstances meet the requirements before submitting your application.