Frequently Asked Questions
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- I cannot connect to my video supervised call?
- My Video Supervised Test link is not working?
- What if my video-supervised test appointment is disconnected?
- Can I change my Video-Supervised Test appointment time?
- How do I book a Video-Supervised Test appointment?
- I forgot to register my test and I have sent it off
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- How will you send me my results?
- What time zone do you use on your certificates?
- What happens if I have an 'inconclusive' test?
- My PCR result has not been sent out and it's been more than 24 hours
- My rapid antigen results/lateral flow certificate has not arrived and it's been more than 12 hours
- How do I register my test?