Frequently Asked Questions

• Covid Recovery Certificates
• General queries about tests
• Rapid antigen tests
• PCR tests
• Day 2 and Day 8 tests

• New Product: Coronavirus rapid antigen lateral flow tests (non-travel)
• Can I reactivate my lateral flow test after I have cancelled it?

• When should I take my test?

• Do you ship to Northern Ireland?
• When will my PCR test be delivered?
• Do you ship to Scottish Highlands and Islands?
• What if I am not in when my test kit(s) is due to be delivered?
• Do you deliver outside the UK?
• There is a problem with my kit, can you send a replacement?

See all 7 articles

• I cannot connect to my video supervised call?
• My Video Supervised Test link is not working?
• What if my video-supervised test appointment is disconnected?
• Can I change my Video-Supervised Test appointment time?
• How do I book a Video-Supervised Test appointment?
• I forgot to register my test and I have sent it off

See all 11 articles

• How do I return my Salient Bio PCR Test sample?
• Can I return my test to you over the weekend or a public holiday?
• How do I return my TDL PCR test sample?
• Where can I drop-off my PCR test sample to The Doctors Laboratory (TDL)?

• How will you send me my results?
• What time zone do you use on your certificates?
• What happens if I have an 'inconclusive' test?
• My PCR result has not been sent out and it's been more than 24 hours
• My rapid antigen results/lateral flow certificate has not arrived and it's been more than 12 hours
• How do I register my test?

See all 12 articles

• How can I get a refund for my Day 2 rapid antigen lateral flow test?
• Can I have a refund for my antibody test?
• Can I cancel my order?
• Can I have a refund for my rapid antigen test?
• Can I have a refund for my PCR test?