Frequently Asked Questions

• General queries about tests
• Rapid antigen tests
• PCR tests
• Day 2 and Day 8 tests

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• When should I take my test?

• Do you deliver outside the UK?
• There is a problem with my kit, can you send a replacement?
• When will my PCR or antibody test be delivered?
• When will my antigen test be delivered?

• My test request form is missing or there is a problem with it
• How do I register my rapid antigen test?
• How do I take my antibody test?
• How do I take the PCR test for outbound travel and Test to Release?

• Can I return my test to you over the weekend or a public holiday?
• How do I return my PCR test sample?
• Where can I drop-off my outbound or TTR PCR sample?

• What time zone do you use on your certificates?
• What happens if I have an 'inconclusive' test?
• My PCR result has not been sent out and it's been more than 24 hours
• My rapid antigen results certificate has not arrived and it's been more than 12 hours
• How do I register my test?
• I have entered the incorrect details at registration, how do I change this?

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• Can I have a refund for my antibody test?
• Can I cancel my order?
• Can I have a refund for my rapid antigen test?
• Can I have a refund for my PCR test?